Registered Salesforce Partner Providing Consulting, Implementation and Managed Services
We provide Salesforce consulting Services around the world. Offering a range of services which includes
- Discovery sessions
- Solutioning
- Design and Architecture
- Migration strategies
Consulting includes strategic advice from experienced Business Architects and Solutions Architects. Identifying your goals and assisting you in plotting the milestones to achieve these business goals. Typically Initial consulting services would deliver the clarity required by a business to step into the implementation of salesforce. Consulting will cover
- Business Goals and Expectations (Typically called Discovery Sessions)
- Application Design Documentation
- Technical Design Documentation
- Custom Development Documentation
- Data Migration Strategies
- Integration Strategies
- Quality Bench Marks
- Implementation Road Map
- Development Environment design
- User adoption and Change management strategies.
Implementation of Salesforce can take as little as 2 weeks for a simple implementation to as long as 2 years for complex implementations. In almost all of the cases the quick wins are felt by the business within the first phases of the implementation; which would be typically the first 12 weeks in a large implementation outlay. Our Implementation services include Discovery sessions – This runs on the back of initial consulting exercise that would have mapped every aspect of implementation. For established road map and approach our services cover the following
- Configuration and Development
- Reporting and Analytics
- Integration Development
- Testing and Deployment
- Training and User
- Adoption
- Enhancements
Our Teams help you solve the challenges of maintaining existing implementations within manageable budgets, continuously assisting in enhancements, while you focus on your business. Read here about benefits of managed services Managed Services include
- Administration
- Release maintenance
- Data Management
- Reporting and Analytics
- Development Assistance
Key performance indicators (KPIs) about your Salesforce service data in a single place, providing the right amount of information at the right time to help both managers and agents make the right decision. Leverage years of experience.
Assign cases using intelligent workflows, regardless of how cases are created. Automatic assignments can be used to keep your service teams and customers informed of the current status of cases real-time. Be at the top of you game.
Faster, Intelligent and quality resolutions through collective knowledgebase, Customer interactions and resolutions are captured and organized for future service improvements. Build efficiencies within the system using knowledgebase’s built in real time.
This object is used to manage individuals who are associated with an Account in the organization. 360 Degree view of contacts that shows the past and current cases raised by contacts, including deep analytics on resolution timings. Handle your customers and contacts effortlessly with readily available up to date information.
Represents a Business, which is an organization or person involved in the business like customers, competitors, partners, etc. Use this to collate all contacts associated with a business; provide consolidated reports on customer service KPI’s per account.
Computer Telephony Integration, Communication is key to a successful customer relationship, Service cloud can integrate with industry standard computer telephony, providing seamless access to communications from your contact or account record.
Interactive Voice Response (IVR) is an automated phone system technology that allows incoming callers to access information via a voice response system. Configure IVR using a host of apps available within salesforce and implement intelligent workflows to route voice calls.
Good Customer service is essential to improve your customer relationship; to keep you in business; to build a strong business. In the digital age, its very important how you treat your customers both before and after they buy/subscribe to your products and services.
Sales funnels are important because it tracks customer journey through the buying process. Proper sales funnels will turn Leads into Prospects into opportunities and then into customers.
Service Cloud connects one-to-one with all customers across multiple channels on all devices based on a group of core elements that include
- Online customer communities
- Social networks and blogosphere connections
- Contact center technology